Basic Info

Warranty Service Information/The Overseas Models are covered by a common warranty in a wide range of countries / area.

Common warranty service is offered in 47 different
countries/areas.


When Japanese version electric appliances brake down in overseas,
you may face problems such as no repair parts available, long repair time, excessive repair fees, etc. However, you may never need to worry about them anymore if you purchase Sony Overseas Models.
Each of these models comes with an international guaranty service, allowing you to enjoy
the full benefit of free repair service within 1 year from the date of purchase
at Sony service stations or authorized distributors in 47 countries and regions such as Japan,
Europe, Americas, Asia, Africa, and Oceania mentioned on the warranty card.


  • Warranty service may not be provided for some products.


The sony product guarntee system operates in 47 countries/areas worldwide
EUROPE
United Kingdom, Russia, Ukraine, Netherlands,
Switzerland, Austria, Spain, Portugal, Germany, France,
Belgium, Sweden, Denmark, Italy, Greece, Norway, Finland
NORTH AMERICA
LATIN AMERICA
U.S.A., Canada, Panama, Chile, Puerto rico, Mexico, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua
ASIA
Singapore, China, Taiwan, Japan, Hong Kong, Malaysia,
Korea, Thailand, Philippines, India, Indonesia
AFRICA
South Africa
OCEANIA
Australia, New Zealand
MIDDLE EAST
U.A.E., Qatar, Bahrain, Lebanon

(2*) : Repairs performed at stations other than those listed on the Warranty Card will be charged.

Service Station List / The Overseas Models service stations are located around the world.
EUROPE

BELGIUM
Sony Belgium, bijkantoor van Sony
Europe B.V.
The Corporate Village
Da Vincilaan 7 D1, 1930 Zaventem
Tel. 027131626 (NL)
Tel. 027131632 (FR)


SWITZERLAND
Sony Europe B.V., Hoofddorp,
Schlieren/Switzerland Branch
Wiesenstrasse 5
8952 Schlieren
Tel. 0227614182 (DE)
Tel. 0227614183 (FR)
Tel. 0227614184 (IT)


GERMANY
Sony Europe B.V.,
Zweigniederlassung Deutschland
Kemperplatz 1
10785 Berlin
Tel. 069 95086319 (Festnetztarif)
Mo. - Fr. von 09:00 - 18:00


DENMARK
Sony Nordic Denmark,
filial af Sony Europe B.V. NL
Kirsten Walthers Vej 7
DK-2500 Valby
Tel. 38322724


SPAIN
Sony Europe B.V. sucursal en España
Avda. Diagonal, 640 planta 4 A
08017 Barcelona
Tel. 0917496388


PORTUGAL
Sony Europe B.V., SUCURSAL
EM PORTUGAL
Av. D. João II, Lote 1.06.2.2C, Piso 6.3
Edifício Atlantis
Parque das Nações
1990-095 Lisboa
Tel. 808 201 732


AUSTRIA
Sony Europe B.V.,
Zweigniederlassung Austria
Wienerbergstraße 41
1120 Wien
Tel. 0179567639


GREECE
Sony Europe B.V., Greek branch
18-20, Amarousiou Halandriou str.,
15125 Maroussi, Athens, Greece
Tel. 2111988791 (from Greece for both fixed and mobile calls)
Tel. 800 91150 (from Cyprus for both fixed and mobile calls)


FRANCE
Sony France, succursale de Sony
Europe B.V.
49/51, quai de Dion Bouton
92800 Puteaux, France
Tel. 0155695127




FINLAND
Sony Europe B.V., Suomen sivuliike,
Registered foreign name: Sony
Europe B.V., Finland branch
Plaza Business Park Loiste
Äyritie 20, 01510 Vantaa
Tel. 09 69 379 450


ITALY
Sony Europe B.V.
Sede Secondaria Italiana
Via Angelo Rizzoli, 4
20132 (Milano)
Tel. 0269682104


NORWAY
Sony Nordic (Norway),
A branch of Sony Europe B.V.
Lysaker Torg 25
1366 Lysaker
Tel. 23162592


THE NETHERLANDS
Sony Benelux,
Een tak van Sony Europe B.V.
Taurusavenue 16
2132 LS Hoofddorp
Tel. 0203469524


SWEDEN
Sony Nordic (Sweden), Filial till
Sony Europe B.V. (NL)
Torshamnsgatan 20
SE-164-40 Kista
Tel. 08 587 69220


UNITED KINGDOM
Sony Europe B.V.
The Heights, Brooklands,
Weybridge,
Surrey, KT13 OXW
Tel. 0207 365 2810


RUSSIA
CJSC “Sony Electronics” Office
6, Karamyshevsky proezd
123103 Moscow
Tel. 8-800-200-7667


UKRAINE
LLC "Sony Ukraine"
8 Illinska street
04070 Kyiv
Tel. 0-800-307-669

(Information Only - Not a Repair Facility)
For European countries not listed above,
please contact:

Sony Belgium,
bijkantoor van Sony Europe B.V.
Customer Information Centre
The Corporate Village
Da Vincilaan 7 D1
1930 Zaventem - Belgium

NORTH AMERICA

U.S.A.
Sony Electronics INC.
To locate the servicer or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Experience Center
Tel. 239-768-7676
https://www.sony.com/support


CANADA
Sony Of Canada Ltd.
Customer Information Center
2235 Sheppard Ave E, Suite 700
Toronto ON M2J 5B5
Tel. 1-877-899-7669
https://www.sony.ca/support


LATIN AMERICA

MEXICO
Sony Comercio de Mexico S.A. de C.V
Customer Information Center
Tel. 5002-9819 (From Mexico City)
Tel. 01-800-759-7669
(Toll free number from other cities)
https://www.sony.com.mx/


PUERTO RICO(USA)
Sony Electronics INC.
To locate the servicer or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Experience Center
Tel. 1-800-601-SONY (7669)
https://www.sony.com/support/


CHILE
Sony Chile Ltda.
Ave. Presidente Kennedy No. 8017
Las Condes, Santiago
Tel. 800-004-310 / (56) (2) 29884920
(From Cellular: 2-27546333)
https://www.sony.cl/



For more information on Service Network in Central America and
Ecuador, please contact:

PANAMA
Sony Inter-American, S.A.
Edificio NYSO
Via Transistmica
P.O. Box 0816-00636
Panama 5, Rep of Panama
Tel. 00-800 203 7104
https://www.sony.com.pa/


COSTA RICA
Tel. 0-800-012-2174
https://www.sony.co.cr/


EL SALVADOR
Tel. (503) 2136 8222
https://www.sony.com.sv/


GUATEMALA
Tel. (502) 2233 7182
https://www.sony.com.gt/


NICARAGUA
Tel. 1-800-507-0011
https://www.sony.com.ni/


ECUADOR
Tel. 1-800-00-1227
https://www.sony.com.ec/


HONDURAS
Tel. 800-2791-6016
https://www.sony.com.hn/


AFRICA

SOUTH AFRICA
www.sony.com/za

OCEANIA

AUSTRALIA
Sony Australia Ltd.
Local Toll-Free: 1300-13-SONY(7669)
www.sony.com.au/electronics/support



NEW ZEALAND
Sony New Zealand Ltd.
Local Toll-Free: 0800-SonyNZ (766969)
www.sony.co.nz/electronics/support

ASIA

SINGAPORE
Sony Electronics (S) Pte. Ltd.
Tel. 65-6544-8600
www.sony.com.sg/electronics/support


MALAYSIA
Sony (Malaysia) Sdn. Bhd.
Local Toll-Free: 1300-88-1233
Tel. 603-2203-8585
www.sony.com.my/electronics/support


CHINA
Sony (China) Limited
To locate the service station or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Information
Service Center
Tel. 400 810 9000


HONG KONG
Sony Corporation of Hong Kong Ltd.
Tel. 852-2833-5129
www.sony.com.hk/zh/electronics/support


KOREA
Sony Korea Corporation
Tel. 822-3273-2000
www.sony.co.kr/electronics/support

PHILIPPINES
Sony Philippines, Inc
Tel. 632-8878-7600
www.sony.com.ph/electronics/support


INDIA
Sony India Pvt. Ltd.
Local Toll-Free: 1800-103-7799
Tel. 91-11-6600-6600
www.sony.co.in/electronics/support


THAILAND
Sony Thai Co. Ltd.
Tel. 662-715-6100
www.sony.co.th/electronics/support


TAIWAN
Sony Taiwan Ltd.
Tel. 886-2-7714-0021
www.sony.com.tw/zh/electronics/support


INDONESIA
PT. Sony Indonesia
Tel. 62-(area code)-1500-323
www.sony.co.id/electronics/support


(Information Only - Not a Repair Facility)
For Asian, Oceanian, African or Middle Eastern countries not listed,
please email Us at:

www.sony-asia.com/electronics/support
----------------------------------------------------------------------------
JAPAN
To receive the warranty services, the defective product has to be delivered to dealers you purchased the product at or to the following Sony Service Stations.


TOKYO
Sony Service Station Akihabara
1F Akihabara Shinkou Daiichiseimei Building
3-1-2 Ueno Taito-ku, Tokyo, 110-0005
Japan
Tel. 03-5818-0521
www.sony.jp/overseas/


OSAKA
Sony Service Station Nipponbashi
1F Namba Tsujimoto Nissei Building
1-13-17 Nambanaka, Naniwa-ku
Osaka-shi, Osaka, 556-0011
Japan
Tel. 06-6643-1501


OKINAWA
Sony Service Station Naha
1F New Wing Watari
2-6-36 Omoromachi,Naha-shi,
Okinawa 900-0006 Japan
Tel. 098-917-0727

U.A.E.
Jumbo Electronics Co. Ltd.
Tel. +971-80058626
www.jumbocorp.com


QATAR
51 East
Tel. +974-44257844
www.darwishholding.com



LEBANON
Allied Computer Services S.A.L.
Tel. + 961 1 682000, Extn : 1320, 1321
www.alcs.com.lb


BAHRAIN
Ashraf's
Tel. +973-17311173
www.ashrafsbahrain.com




For more information on Service
Network in the Middle East Region,
please visit :

www.sony-mea.com/electronics/support
top

As of February 2021

For further assistance, call: Navidial 0570-00-3311 Mobile phones & PHS: 03-5448-3311 charged as a local call from anywhere within Japan Lines open Monday through Friday:9:00am to 6:00pm;Saturday, Sunday and Holidays 9:00am to 5:00pm

OCEANIA ASIA EUROPE AFRICA LATIN AMERICA NORTH AMERICA